Customer Support
We are looking for temporary Customer Support Representatives to help deliver outstanding remote customer support throughout the summer, with the potential of a more permanent position for the right candidates.
Regular hours expected to be 2-3 hours per day, to be extended on key significant dates and on an ad-hoc basis.
About Wildkind
Wildkind is primarily an events business with two market leading outdoor events; Camp Wildfire and Camp Kindling. Founded in 2015 and growing rapidly, we aim to take our unique events worldwide to inspire, challenge and entertain over 1 million customers.
Our mission
To spark curiosity, encourage endeavour and create joy.
Our culture
We have a supportive, growth focussed working culture and will invest in education and experimentation to push the boundaries of your abilities and our shared achievements. We champion diverse skill sets, perspectives and discussion; everyone is encouraged to be themselves and input into the organisation and work at all levels. We care deeply about our work having a positive impact on our customers, colleagues, communities and the environment. We promote creativity and adventure in everything we do. You can read more about our our culture and values here.
Key Information
Salary: £12.00 - £13.15 per hour
Social: Monthly adventures/parties with your team
Annual Leave: 30 days pro rata (inclusive of public holidays)
Location: Remote or Hybrid (London office)
Hours: Temporary Part-time 2-3 hours per day, with extended hours on key dates in the summer and in response to any surge in demand.
Start Date: ASAP
Application Deadline: Midnight on Fri 19th Apr
Your mission
To provide exceptional customer support for our community. Utilising email, social media, or support ticketing system, our order management system and potentially in the future our phone lines.
Objectives
Respond to customer queries across email, social channels, live chat and phone.
- Maintain Customer Satisfaction (CSAT) score of > 4.7/5
- Ensure all customers receive a first response to all queries within 1 business day.
- Reduce customer complaints by 10% within the first quarter
Your responsibilities
- To be the first point of contact for our community
- To respond to queries, complaints and issues in a timely and professional manner using positive language.
- Analyse customer issues and quickly find the most appropriate solution
- Other tasks relating to the project objectives as can be reasonably expected
Your experience
- As an entry level role, there are no qualification requirements.
- Well organised, ambitious individual eager to learn, progress and develop new skills
- Enthusiastic and passionate character
- Attention to detail
- Problem solving skills, a proactive approach and a can-do attitude
Application process
Your cover letter should do the following:
- Tell us about your personal values and how they inform your approach to work
- Describe workplace cultures that you know bring out the best in you
- Highlight previous experience from your CV that is most relevant to the role
- Emphasise any specialist skills, qualifications or training you have that are relevant to the role
- Tell us which of the four Patrols you would join if you were attending one of our events
This role is currently a temporary position, but it could become permanent for the right person, who is keen to learn and grow with us. If you think you could achieve the objectives set out in this role and would enjoy the work we do we encourage you to apply regardless of your background. We treat all employees and applicants fairly and equally regardless of their gender, sexual orientation, marital status, race, nationality, religion, age or disability status. We will request references from your past employers to support anything you tell us in this application or any interviews before offering you a position. We will require evidence of your right to work in the UK before conducting interviews.
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